Professional Services for Mission-Critical Use Cases
We understand that organizations dealing with regulatory compliance, security, and mission-critical or safety-critical use cases need a reliable and flexible platform. That’s why surveilr is designed to be fully self-service, requiring minimal technical knowledge and little to no support from your IT team. However, when you do need help, we’re here to assist you every step of the way.
Free Best-Effort Support via GitHub Help Desk
Our free support service is available to all users via the GitHub Help Desk. This includes best-effort support for general questions, troubleshooting, and assistance with surveilr. A collaborative community where you can ask questions, get advice, and share experiences with other surveilr users is ready to help.
Access the Help DeskPaid Support with SLAs: Monthly or Annual Maintenance
For organizations that need priority support or more dedicated assistance, we offer paid support plans. Email and phone support for for timely assistance with your specific needs. We offer support with Service Level Agreements (SLAs) that include guaranteed response times, ensuring your issues are addressed promptly, especially in mission-critical scenarios.
Custom Professional Services
For organizations with unique use cases, custom compliance requirements, or those needing specialized features, we offer tailored professional services. We can develop specific Industry or Discipline Patterns that cater to your exact needs, whether it’s integrating a specific regulatory framework or creating custom reporting tools. Need more than what’s available in our out-of-the-box solutions? We offer bespoke development to extend surveilr to meet your organization’s exact specifications.
Why Choose Our Professional Services?
We have deep experience working with organizations that face regulatory hurdles, compliance audits, and security challenges. We understand the stakes and are equipped to provide solutions tailored to your environment. Whether you need occasional assistance or full, dedicated support, we offer flexible plans that fit your needs—ensuring your organization is never left without help when it’s needed most.
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